Have questions about your Las Vegas pickup schedule, HOA community partnerships, or requesting TrashReminders in a new city? Send our team a message below.
Inquiries are delivered directly to support@trashreminders.com.
Our operations team monitors schedule data and subscriber inquiries 6 days a week to ensure residential reminders go out accurately every evening.
If you need immediate assistance with an active SMS subscription, you can reply directly to any reminder text message from your phone. Our message routing handles standard keyword commands like PAUSE, RESUME, STOP, and HELP automatically.
Find quick answers to common questions about subscriber accounts, notification times, and coverage areas.
You can change your phone number, switch between 6:00 PM, 7:00 PM, 8:00 PM, or morning alert times, and add family members directly in the subscriber portal at trashreminders.com/login. You can also reply "SETTINGS" to any reminder text message from your registered device.
Our route verification system monitors local hauler holiday calendars and municipal service alerts. When holidays such as Thanksgiving, Christmas, New Year's Day, or Memorial Day push your collection day forward by 24 hours, TrashReminders automatically reschedules your SMS alert to the revised pickup evening. You do not need to submit a ticket or update settings.
Yes. Text "PAUSE" to our reminder line at any time to temporarily suspend incoming text messages without canceling your subscription. When you return home, text "RESUME" to reinstate alerts immediately.
We currently cover residential routes across Southern Nevada (Las Vegas, Henderson, North Las Vegas, and unincorporated Clark County) along with 11 other major US metros. If your subdivision has private hauler contracts or newly assigned routes, select "New City Request" in the form above and provide your street address and ZIP code. Our data team maps and verifies new routes within 48 business hours.
Community associations and HOA boards can sponsor alerts for all residents at a discounted rate of $0.75 to $1.25 per home per month. Boards receive an administrative dashboard to manage resident rosters and broadcast community notices. Learn more or begin a 60-day pilot at trashreminders.com/hoa.
