🔒 Mobile Information & SMS Privacy Guarantee
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
1. Information We Collect
TrashReminders collects only the minimal information required to provide accurate municipal schedule notifications and manage your account:
- Service Address: Used solely to look up your municipal trash, recycling, and bulk collection route schedules.
- Mobile Phone Number: Used exclusively to deliver your requested SMS pickup reminders, holiday shift alerts, and two-factor verification codes.
- Email Address (Optional): Used for account management, calendar digests, and payment receipts.
- Payment Information: Processed securely through our payment partner, Stripe. We never store or process raw payment card credentials on our servers.
2. How We Use Your Information
We use your personal data strictly for operational, non-marketing service delivery:
- Transmitting automated transactional SMS reminders before your scheduled pickup dates.
- Alerting you to municipal route delays, holiday schedule shifts, and emergency weather interruptions.
- Authenticating your phone number via 6-digit one-time passcodes (OTP).
- Managing subscription status and processing renewals.
3. Third-Party Service Providers
We do not sell or rent your personal information. We only share necessary data with trusted infrastructure vendors strictly to deliver our core software service:
- Telecommunications & SMS Gateways: Sendly.live for carrier-grade toll-free SMS transmission and TCPA delivery compliance.
- Payment Gateways: Stripe, Inc. for PCI-DSS compliant billing.
- Cloud Infrastructure: Cloudflare, Inc. for edge routing and encrypted database hosting.
4. User Rights, Opt-Out & Data Deletion
You have full control over your data and communication preferences:
- SMS Opt-Out: Text STOP, CANCEL, or QUIT at any time to instantly revoke consent and stop all automated text messages.
- SMS Assistance: Text HELP for customer support information.
- Account & Data Deletion: You may request permanent deletion of your phone number and records by emailing privacy@trashreminders.com.
5. Contact Us
If you have questions about this Privacy Policy or our messaging practices, please contact us:
